Privacy Policy

1. Information We Collect

Information you provide directly

When you contact us, request a demo, or use our services, we may collect your name, email address, company name, job title, phone number, and any other information you choose to provide.

Information collected automatically

When you visit our website, we may collect your IP address, browser type, pages visited, time spent on pages, and referral source. This is collected through standard web analytics tools.

Camera and video data (product deployments)

NuvisoAI products process video feeds from cameras installed at client premises. On cloud deployments, video is processed and not stored beyond the inference window. On edge deployments, all processing occurs locally and video never leaves the client's premises. We do not store raw video footage.

2. How We Use Your Information

We use collected information to:

• Respond to your enquiries and provide customer support
• Deliver and improve our products and services
• Send service-related communications (not marketing without consent)
• Comply with legal obligations
• Protect against fraud and misuse

We do not sell your personal data to third parties.

3. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract performance: Processing necessary to provide services you have requested
• Legitimate interests: Improving our services and communicating about relevant updates
• Consent: Where you have explicitly provided consent, such as for marketing communications
• Legal obligation: Where required by applicable law

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact and enquiry data is retained for up to 3 years. Client account data is retained for the duration of the service relationship plus 2 years.

5. Data Sharing

We may share data with:

• BIELabs: Our technology partner for AI model development and infrastructure support
• Service providers: Trusted third parties who assist in operating our website and services, bound by confidentiality obligations
• Legal authorities: Where required by law or to protect our legal rights

All data sharing is governed by appropriate data processing agreements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@nuvisoai.com.

7. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments. Edge deployments are specifically designed so that video data never leaves client premises.

8. Cookies

Our website uses essential cookies required for basic functionality. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. We do not use advertising cookies or sell cookie data.

9. UAE PDPL Compliance

For users in the United Arab Emirates, our data practices comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). We process personal data lawfully, transparently, and for specified purposes. Data subjects in the UAE may contact our data protection point of contact at privacy@nuvisoai.com.

10. India DPDP Act Compliance

For users in India, our data practices comply with the Digital Personal Data Protection Act 2023. We process personal data only for lawful purposes with appropriate consent or legitimate use. Data principals in India have the right to access, correct, and erase their personal data, and to nominate a representative for these rights.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact

For privacy-related enquiries or to exercise your data rights:

NuvisoAI
Email: privacy@nuvisoai.com
Website: nuvisoai.com